COVID-19 (Coronavirus) Update

First, let me thank you for being a Fred's Home Services customer.

As everyone adjusts to the changes in daily life being brought on by COVID-19 (coronavirus), we’re hopeful that you, your families, friends, colleagues, and communities remain safe and healthy.

We also want to take this opportunity to let you know we're constantly thinking about the safety of our customers and co-workers. We are currently running calls as normal and want you to know it is still safe to have worked performed by a Fred's technician.

It’s important to us that we’re able to continue serving you and do our part to keep you and our Technicians safe. We’ve taken a number of measures at Fred's to prevent the spread of the disease. These include:

• Reminding all team members of the need to practice good personal hygiene
• Wearing protective gear when visiting customers’ homes
• Staying home from work when they are ill

Beyond that, effective immediately, we are initiating measures to keep our Technicians healthy by protecting them from unnecessary risks when entering a customer’s home. This includes several pre-screening questions they may ask you to understand whether someone in the home is infected or has a high risk of being infected. In those situations where a risk is present, we have created a special team to handle the matter on an expedited basis.

We’re Here for You

Even as the coronavirus situation continues to unfold before us, our commitment to customer excellence remains unchanged. You rely on us when you need us most, and we plan to be there for you to the extent that conditions allow.

Things are changing constantly when it comes to this unprecedented situation and we will continue to update this page with relevant information.

Thank you for being a Fred's customer. If you have any questions about our response to the coronavirus please feel free to contact us.

Sincerely,

Steve Newman
Fred's Home Services General Manager